Here is the Loblaws Canada coupon policy. It is valid at all Loblaws Banner stores.
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1.0 Policy
Coupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according the terms and conditions printed on the coupon. Manufacture coupons are accepted for in store purchased items according to the guidelines listed in section 2.0. 2.0 Guidelines 3.0 General Information |
Anonymous: Only Pharmasave, and they don’t do that very often.
Do any stores have double coupon days when the store doubles the face value of all coupons???
Michelle: Loblaws banner stores include No Frills, Real Canadian Superstore, etc. – so you cannot stack at ANY of those stores. Cashiers should not be allowing it.
I am slightly confused by the last comment about Loblaws banner. Does that mean that you can still stack the coupon zone and manufacturer coupons at Real Canadian Superstore and No Frills, but just not at Loblaws? I have found that if you are really friendly to cashiers that they will sometimes allow stacking at Loblaws. If you are doing a bigger haul with 10+ coupons, cashiers often don’t even realize you are stacking the coupon zone and manufacturer. The store is still reimbursed for both so I don’t understand why they are making such a big deal over coupons. Hello recession and HST!!!! You would think more stores would start being a little more lenient as many of us are scrambling to save money to compensate for higher rates of taxation. I totally agree that living frugal does not make you cheap and I resent people who roll their eyeballs at you in line for using 2 or 3 coupons!!! I have found myself feeling persecuted sometimes with the way people sometimes respond to you.
Patricia: Loblaws banner stores no longer accept a store coupon with a manufacturer coupon. You can use one or the other.
First and foremost the Real Canadian Super Store and Loblaws are two different stores. I know they both have coupon zone coupons but their different chains. No frills belongs with The Real Canadian Super Store side. When I visit The Real Canadian Super Store and No Frills their Coupon Zone coupons are the same. When I visit Loblaws theirs are entirely different. I believe one chain is owned by Dominion.
Regarding the stacking I have read the policy could someone please point out where it says that a coupon zone and a manafacturer coupon can be used on the same item? I’m willing to try anything.
I usualy shop at Walmart and I have walked away with getting paid $18.00 for visiting the store. When I do my large coupon hauls I usualy visit the supervisor and ask which till she wants me to go to. That prevents any arguments and keeps us on good terms.
I worked as a cashiers for many years at loblaws, even was a cashier trainer for 2 years. I was never told coupon policy, never really came up as we did not get a lot of coupons besides coupon zone ones. Totally understand when a cashier does not know policy…not his/her fault all the time
I just wrote a very long letter to Loblaws to complain about Zehrs in Brantford, Ontario (King George Road). The cashier was great about my coupons but she needed to call over a manager to approve of anything over $10.00 (I had 30.00 in coupons). When the manager came over she treated me horrible. She told me that Zehrs doesn’t accept photo copied coupons. I told her that they were from a printer, but she wouldn’t believe me. She keep saying that statement over and over again. Then she said she wouldn’t accept it because it was an US coupon. I showed her that it wasn’t–it’s the Oasis Juice coupon…mail into Quebec. Then she saw, Quebec and said…still no. I said, IT”S CANADA!!!!
The story goes on and on. She was so rude! Then she said, we are going to let you get away with it this time. That was when I blew my lost it. I told her that when someone is being honest with her, she needs to listen. It didn’t do any good. So, I wrote Loblaws and I’m waiting for a response.
I don’t know why people have to be so rude. All we are doing is trying to save some money on something that shouldn’t be so high.
I am shocked at those people that think that people using coupons are being cheap, Many of us have had to put our ego aside and try to make ends meet for our famalies, Not due to a lack of education or working but sometimes life throws an unexpected curve ball outside ones control and I feel rather than relying on a foodbank or welfar. e couponing at least couponing is a way to make ends meet without relying on the good hearts at the foodbank etc.
wanting to save as much money as possible is not being cheap , its trying to make the most of what little people have in today’s economy. I’ve worked in retail for 20 yrs and yes people try to abuse it ..i say to everyone customer and cashiers / management know your coupon policies review them on a regular basis .. all the best
Same thing with me today. Independent Grocery will not accept my printed coupon from the internet.
I would like you to know that I was at superstore in St. Catharines, ON this morning and the cashier would not accept my internet coupons for 50 cents off of the driscoll berries. She called the manager over and she said the policy had changed and no way was she taking them I tried to tell her that las t week No Frills took thwm and she got quite rude with me. She said that was there business but she wasnt taking them. Her name was Patty. I am 84 years old and have never been treated like that by one of you cashiers. I think your managers need to learn your coupon policy which I have a copy of before they become managers.
Thankyou Brenda Bell
24 Martin St
Thorold, On
L2V 3X2
I was just at Independent Grocer and i tried to do my usual instore coupon and regular coupon and i was shot down as usual but when i went to the ‘oh yes you can’, they waved a paper saying ‘not anymore’. All of Loblaws and affiliated companies have changed their coupon policies as of last week apparently…at least last week I managed to get some good deals while i could. I wish i could of gotten my hands on that paper. It’s a sad day
I was thinking of trying something like extreme couponing but I can’t find any manufacturers coupons online or a way to get them from them on the sites. the 2 main stores near us are both under loblaws ( a sobeys and a atlantic superstore). I have a way to contact the store to check their policies but I can’t find any coupons anyone know of any sites ? I’d really like the coupons to be for low sodium/reduced sodium things as I’m supposed to watch that. but I heard about compliments on here and the scam and I really like the reduced sodium bacon.
At Independent grocery store in Ottawa the Ziploc bags are on sale 2.99 and they have a instore coupon buy 2 get 2 dollars off, then i combined that with a buy 2 get to 2 free so you get 4 for about 4 dollars.
It was my first time combining coupons like that, so i was a little nervous about it and of course the cashier said ‘you can’t combine these’ so i said the policy and she said oh ok and that was it. And of course the Listerine was 4.99 with the 3 dollar coupons which made it 1.99. I did two seperate transactions so i doubled up, yay me!
This is what i got back from the Superstore, do they change as they want or something? I know it’s the “Superstore” and not “Lowblaws” but it’s the same company wouldn’t they have the same Policy? They have the same address.
Thank you for taking the time to write to us.
Further to your inquiry regarding our corporate coupon policy, we do accept manufacturer and internet coupons however they must have “To The Dealer or Retailer” text on them. They cannot be past expiration and the cashier must follow the exact instructions as laid out by the coupon. The disclaimer “one per purchase” or “one per customer” means only one coupon can be used per transaction regardless of the number of units you are purchasing. If the disclaimer reads “one coupon per item” you would be able to redeem as many coupons as units you are purchasing per transaction. If any of the coupons you are redeeming (whether issued by the retailer or manufacturer) state “cannot be combined with any other offer” than you are not able to redeem a second coupon on that item or transaction.
If I can be of further assistance, please let me know and I will be more than happy to help you.
Sincerely,
Geraldine KearnsSenior CSR I LCL Customer Relations
1 Presidents Choice Circle | Brampton | Ontario | L6Y 5S5
Jim – Folks who use coupons are not cheap, they’re frugal. Please don’t insult us.
I received this policy from Loblaws head office and they clearly state that a manufacturer coupon AND a coupon zone (store) coupon can be used together, on one item, regardless of what the back of the coupon says.
I am a cashier at Atlantic Superstore and coupon stacking is NOT allowed. On the back of BOTH coupon zone and the manufactures it says it cannot be combined with any other offer. I had a customer yesterday who wanted to buy 12 things of Ziploc bags, with 24 coupons! Of course she was not allowed and got all angry about it, saying that is said on TV that she could.
We do not live in the USA, please stop being so cheap!
Christina – You can stack, but it has to be a manufactuer coupon and a coupon zone coupon. Not two coupon zones or two manufacturers.
Tabatha – Good idea!
zehrs is part of the loblaws banner, and states they don’t accept printables and don’t stack coupon zone with manufacturers coupons.. I avoid shopping there now at all costs.
I received the same policy myself but I keep hearing of people stacking…
orchidgirl – It is definetely confusing!
Christina – RCSS’s are not individually owned, so they have to go by what head office tells them. If head office says that you can use a manufacturer coupon AND a coupon zone coupon, then you can. It doesn’t matter what the manager says.
Lattelady – I have never used both coupons at No Frills. I always forget that they are part of the Loblaws banner. I will definetely have to try it!
I’ve used coupon zone and manufacturer coupons together at No Frills and RCSS and have not had any problems, I hope I can keep doing it.
I have more problems at Walmart, and have just called the Head Office for assistance on there coupon policy.
C.
I just emailed them once again(different email) this time only leaving me email as a form of contact and I asked very specific questions, about stacking , overages, etc . I will let you know what they say …
I emailed them as well and I received a private call from a “Jocelyn from customer relations ”
She stated pretty much the same as Jen’s letter does. I did specifically ask if I could use a coupon zone + a manufactuers coupon on one item, she said I could as long as the total did not exceed the price ( resulting in cash back). I asked her for this in writing and she said that they were discouraged from sending things in writing because they have not “officially” come up with a coupon policy as of yet and things differ from province to province. Apparently this is why everyone is getting slightly different responses. I think I am just going to go over to my rcss when it is not busy and ask the manager what his policy is because since I only shop at one location his version of what the policy is what will matter.
I agree that they need to change the wording on coupons as it is very confusing for the retailers.
Agghh,
Thanks! I like that policy better.
Subject: RE: 783036
Date: Fri, 16 Apr 2010 15:17:49 -0400
From: cragnt4@loblaw.ca
To: jenash@hotmail.com
Dear Ms. Ash,
Thank you for your email.
I would like to apologize for the delay in responding, as I have only received confirmation on this issue today.
Essentially, a customer may use more than one manufacturer’s coupon up to but not exceeding the retail price of the item only if the coupon does not state limit one coupon per purchase. In the event the coupon states something along the lines of “buy xx save $xx.xx” and does not indicate any limits, one coupon needs to be presented for each of the number of units indicated on the coupon to obtain the savings indicated. Also, where a retailer accepts a manufacturer’s discount coupon for taxable goods purchased, tax is payable by the customer on the full price of the item unless the coupon entitles the customer to a free product.
Both a manufacturer and an in store coupon may be applied to an item – however, the combined value cannot exceed the retail price. (i.e. the customer cannot receive cash in return).
Online coupons should be accepted (as long as the coupon indicates the retailer will be reimbursed); the only time an online coupon is not accepted if there is communication sent regarding possible fraudulent coupons. Please note coupons that are photocopies are not accepted.”
We have taken the opportunity to share your comments with the Customer Service Manager, of the store to ensure that all staff is aware of the policy to help prevent a similar incident in the future. The value of your Aveeno in store coupon does not change from one store to another, and I apologize for the store not honoring the coupon. I would like to send you a $5 gift card as a good will gesture that can be used at your convenience in any of our banners. Kindly confirm with me your mailing address in order to process the gift card.
Once again, thank you for sharing your feedback. Please do not hesitate to contact us with any future questions or concerns.
Sincerely,
Lavinia Bruzzone
Senior Customer Relations Representative I LCL Customer Relations
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1 Presidents Choice Circle | Brampton | Ontario | L6Y 5S5
1-877-525-4762 Ext. 615836| F: (905) 861-2387 |
Wow..that sucks. Seems as though, that as more and more coupons become available and accessible, the more the stores are revamping their policies to minmize their use. Guess I’ll be spending more time at Walmart superstore and my local independant grocer.
bleh! does that mean no stacking at rcss?