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  • Save On Foods Canada Coupon Policy

    Save On Foods Canada Coupon Policy

    Here is the Save On Foods Canada coupon policy:

    Our coupon acceptance practices are designed to help extend more savings to our customers while ensuring we continue to offer an exceptional customer service experience to everyone in our stores. We don’t limit the number of coupons redeemed per transaction necessarily, but rather, we focus on our responsibility to follow the directions clearly stated on those coupons.

    To receive your coupon discount, please:

    • Present your coupon at the time of purchase
    • Ensure all conditions stated on the coupon are met (product to purchase, limits etc.)
    • Ensure all product specifications are met (size, flavor, etc)
    • Ensure your coupon is redeemed prior to the expiration date
    • If printed from the internet, your coupon is legible
    • Ensure your coupon is not a photocopy
    • Ensure your coupon is not issued by one of our competitors

    Store issued coupons:

    • Store coupons are distributed through flyers, email, in-store kiosks, social media and direct mail.
    • Our store system reinforces the conditions of every coupon we receive to ensure that specifications are met (including banner, date, product specifications, limits, combinations, etc).
    • Can be combined with manufacturer coupons
    • Only one store issued coupon can be redeemed per item (no stacking)

    Manufacturer issued coupons:

    • Can be combined with a store issued coupon
    • Must have a Canadian address; US coupons aren’t accepted
    • The total value of the coupons cannot exceed the value of the product
    • Multiple manufacturers’ coupons can be redeemed per item (stacking), only if each coupon comes from a different media source (e.g. manufacturer, newspaper, website, etc) and has a different code (or UPC)
    • Stacking isn’t allowed on ‘buy one, get one’ free (BOGO) products
    • Stacking isn’t allowed if the fine print says: Use of more than one manufacturer coupon per product is strictly prohibited or if wording states “cannot be combined with other offers”
    • Splitting coupons across multiple products is not allowed
    • All taxes are payable on the full value of the item, unless the coupon specifications state it’s for a ‘free’ taxable product
    • Deposits and fees are payable on applicable products regardless of the coupons’ discount
    • Manufacturer’s mail-in-rebates will be honored by the manufacturer not the store (and are not considered coupons)

    Guidelines for high volume coupon redeemers:

    • Please call ahead to ensure we have adequate team members available on our front end at the time you plan to shop so that we can accommodate your needs while providing great service to our other customers.
    • At checkout, please ensure that coupons are placed with each item to speed up the coupon validation and checkout process.
    • If you hope to purchase large quantities of individual items, please provide 2 – 3 days notice to your local store manager so we can properly manage inventory requirements
    • Please note that we reserve the right to limit quantities purchased based on inventory available for all customers.
    • Please note that we will not accept large quantities of multiple coupons during any special promotional days. For more information, please see your manager.
    • We reserve the right to amend the above mentioned practices at any time, in consideration of the best experience for our customers.

    If you found this helpful, please share it with your friends and family by clicking one of the social share buttons below (or at the top-right of this post)!

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    24 Responses to »
    Save On Foods Canada Coupon Policy

    1. Jackie says:

      I just called Customer Service Save On Foods, they have confirmed they are allowing stacking again as of April 26 2013. I wasn’t able to confirm the wording “they used to either not stack or give us a hard time if the coupon states “not to be combined with any other offer” have you been able to confirm if “not to be combined with any other offer” is stackable. “combined with any other coupon offer” is not stackable

    2. Sheri says:

      Hi Cassie,
      Can you please confirm what “wording” can or can not be used or if SOFs still stacks?

      Thanks so much for clarifying

    3. info. provider says:

      re: Suzie Gagnon says: October 27, 2012 at 1:41 AM I’ve had a difficult time using coupons that say “only one coupon valid per purchase” at Save-on. I guess I did not understand what it meant. I figured I could use one coupon per item purchased.

      If there is NO stacking of coupons involved, the following would be applicable

      One coupon per purchase is exactly what is states: 1 bottle of shampoo= 1 item= 1 purchase =redeem 1 coupon

      If you purchase 5 shampoo, then you can redeem 5 indivual coupons

      As an example; If you want to purchase and pay for ( which would include the redemption of 5 coupons) 5 shampoo and 1 chocolate milk = 1 transaction

      Appears training need on the part of the cashier

    4. Suzie Gagnon says:

      I’ve had a difficult time using coupons that say “only one coupon valid per purchase” at Save-on. I guess I did not understand what it meant. I figured I could use one coupon per item purchased. I did not think it would be an issue if every item had the coupon. But no, I had to complete 5 different transactions in order to use my coupons. The coupon should say “only one coupon per transaction” instead.

    5. impatient says:

      Please be advised that effective 3 Oct. 2012 there was a new policy issued to the stores.My recent experience has been negative as the customer service staff have failed to read the detailed information provided on page two of the policy, thus have failed to allow stacking.
      In my opinion page two is extremely important as it states ” More than one Manufacturers Coupon can be accepted per item (stacking)…..and the Coupon states ‘ Limit One Coupon per Item Purchased’ ” ,There is an example of an actual manufacturer coupon displayed directly below the statement.
      My experiences have been that staff are only referring to page one of new policy, thus will not allow stacking based upon ” ‘only one coupon valid per purchase’ ” as stated on page one.
      I strongly believe that Save On head office is required to send an internal memo to provide clarification for all staff and to provide the consumer the correct information.

    6. Ann Thibault says:

      Thank you….by any chance do you have a printable PRICE SMART Coupon Policy???Ran into a problem with using “printables” there last night and was told “NO STORE IN CANADA WILL ACCEPT COMPUTER PRINTED COUPONS”!!!!!!! I know this is NOT true but I would like to show them their own “coupon policy” if there is one…..They are the same parent company as SAVE ON (Overwaitea Food Group) as are Cooper Foods and Urban Fare. It would be GREAT if they ALL had the same DEFINED policy as SOF.

    7. Cassie says:

      danielle: Not necessarily; it depends on which source is providing the coupons.

    8. danielle mom of three says:

      i have 2 different tear pads and a insert to use for an item but the manager says i cannot use these, as the tear pads are both for the same product, but they look different, different coloring and different picture on it and a different upc…. he insists that they are manfacture coupons and wont take them.. i wouldnt push it but these coupons are going to expire on the 30th and i wanted to use some….. i can stack these at all the other sof but the one in vernon bc wont let me…. doesnt a manafacture coupon have to state that it is a manafacture coupon???

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