Here is the official Shoppers Drug Mart Canada coupon policy.
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Shoppers Drug Mart is pleased to accept coupons with the following conditions: Physical Appearance: Guidelines and Restrictions: |
Shoppers Drug Mart Canada Coupon Policy
April 22, 2011
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Today I was refused to allow me to use a $4 off coupon to purchase an item $2 off at the York Mills and Bayview Shopper’s Drug Mart, Toronto, Ontario. The store manager said he cannot allow me to use a coupon over the value of the product. I had always do that in that store and this was the first time this happened. I am going to call the head office tomorrow to find out. The coupon only said $4 off any item, one coupon per purchase. It is one of those things that if that store do not welcome using coupons, they better post a sign outside their doors instead of wasting your valuable time lining up and wait forever for them to call a manager.
I went to another Shoppers Drug Mart on Sunday and did 2 transactions for the Multibionta each time with 4 boxes. The first cashier was really nice and put in $10 value for each coupon for each $6.99 item.
The 2nd cashier put in $6.99 for code 2001 for each coupon. I asked the 2nd cashier why she couldn’t put in $10 as it is the coupon value (and the store will get $10 back from the Manufacturer, so that they make $3 from each coupon). The 2nd cashier said I cannot use overages from this product towards other purchases in the same basket. I showed her the receipt from my first purchase and she insisted. If I were not short of time I would had asked for the store manager:why your cashiers have created their own rules from the same store? Their rules are just arbitrary.
So, to conclude:-
Used $10 coupon for Multibinota @$6.99
1) first Shopper’s Drug Mart: typed in code 2002 (no 20x and zero Optimum Points) for @ coupon $10, took 8 coupons for 12 boxes, i.e. I paid around $5 total.
2) 2nd Shopper’s: typed in code 2001 (yes, regular Optimum Points) for @ coupon $10, took 4 coupons for 4 boxes.
3) 2nd Shopper’s: typed in code 2001 (yes, regular Optimum Points) for @ coupon $6.99, took 4 coupons for 4 boxes.
Today I went to the Shoppers at Bayview Village, Toronto for the 20x bonus event for over $75. I bought 12 boxes of Multibiota @$6.99 with $10 off coupons. The cashier asked the manager and she typed in 2002 and took only 8 of my coupons so that she made sure I did not get any points and I had to pay around $5 for the total. ;(( She did that on purpose as code 2002 do not get any points. She said the manufacturer is paying for it and I am not paying for it so I don’t get any points.;((.
This is regarding Walmart Policy. Coupons MAY EXCEED product value and difference may be applied to basket purchase, on customers will. (meaning you must request it at purchase, they wont do it for you) BUT YES OVERAGES ARE STILL ALLOWED at Walmart.
Secondly, Just because the manager on duty doesn’t recall a great policy like walmart has, ASK THE STORE MANAGER!! show them the printed out copy of their policy and GET WHAT YOU WANT!! I went to walmart today, 3 managers looked at me like i was a theif, I showed them all the policy, and the coupons i planned to use and they all said ‘you cant do that’ but i could!! I then asked for the store manager and HE SAID YES THATS OKAY!! so fight!! I got $50 in meat and grocery for $2. thanks to getting the answer i wanted. All that was overages. $6 on 1 coupon from maxwell house! My god! great MC’s our there!
Good luck everyone! Especially CANADA!!
My local Shoppers is refusing coupons that have any different clearing house PO Box than these two :
Quote from their email to me: “It is true that only coupons with 2 specific PO Box address are to be accepted at our stores.(If the coupon is to be sent to PO Box 1600 or PO Box 3000, they are to be accepted)”
Please do not hesitate to contact the Customer Call Centre at 1-800-SHOPPERS should you have any further questions or comments.
Regards,
Georges
Shoppers Optimum Customer Service
customerservice@shoppersdrugmart.ca
i also had the evil eye given to me a my local SDM store, but I just learned to play their game. first off, when I am buying multiples with internet coupons, I split the products up into multiple transactions so that they don’t run into having too many of the same printed coupon. Also, I made note of the more savvy cashiers and found the best for me is the cosmetician who works sundays. She is smart and friendly…..I simply go staight to her and now we have a repore. She is interested in coupon bargins herself so I give her tips along the way.
Last week shoppers had a glitch in their flyer….Traumeel cream (reg 37.99) on sale for $1.99. So, I made sure I was their for opening and went straight to the pharmacist and asked him for the cream. He showed me where it was, and I said “but the flyer says…and showed him my flyer. He was obliged to sell me one at the advertized price. By the time I got to the next Shoppers the flyer corrections had already been posted. That’s ok though I still got a good deal
I agree with Lynda….Sometimes its not the person your talking to telling you the wrong thing, this is honestly what they have been told to do. I went to SDM tonight and they told me one per purchase meant only one coupon per shopping trip. I explained my understanding was 1 coupon=1 purchase of 1 item. The manager was actually there helping with the transaction as well and they were commenting how they had gotten in trouble for taking to many of the same coupon. I happen to know the Manager (outside of SDM) and shes super nice (she let me use 2 extra coupons she said she shouldnt have taken but because it was me….) So dont get mad at your cashier I think it really is a case of someone above them not doing as they should and they are not the ones there to have to deal with it anyhow
I have a update on the shoppers policy http://www.facebook.com/shoppersdrugmart?sk=app_115883965166802 they no longer allow for overages and have not for a couple months. They have addressed many of the problems others have had like when the oral b coupon is for $1 off and the item is .99 cents… they are allowed. We are allowed to purchase more then 4 items at a time using coupons as long as the coupon is legit and you have the number of coupons to cover the item. (they however did not address the limits of sale items, but i go thru more then once or shop with someone so i can get the amount i need)I hope this helps with some of the confusion. (I am not a cashier, just your average everyday couponer with a few years till experience)
Liz hit the nail on the head regarding SDM & their policies.
Yes, many policies are well-known & consistent.
However, some are not…and I’m talking within the chain.
I’m a supervisor at SDM & having worked at two locations, I know first-hand that a few policies are not spelled out & if they are, they are not communicated to the staff & seemingly the managers.
Even between just two stores I encountered very different policies on certain things.
I have questioned some policies myself, looking for a definitive answer, so I could follow policy & inform customers. In a couple of cases the store manager actually wasn’t sure & had to ask the district mgr….and this is a store mgr who is very responsible.
I would place the blame squarely on head office…leaving certain procedures & policies very vague…and therefore open to inconsistencies & uninformed staff.
Very frustrating for customers…and as well, for those of us up front.
I work as a retail cashier and I can say I am quite surprised at how inconvenienced some of you were. The store I work at happily accepts coupons. I always check the coupons for brand/size and expiry. If the coupon matches up, then no problem. Unfortunatly, there are some bad customers out there that make up coupons, or try to abuse coupons and they ruin it for everyone. If it’s printed off of a computer, it’s really hard to tell if it’s legit or not. We do have the right to refuse coupons if we think they are fake, just like we can refuse to take bills if we think they are fake. I like when I can see the whole computer page, so I can see the date and time, etc, that the printer likes to print off at the bottom of the page. Then I know it wasn’t printed off some art program. I once had a lady try and use $10 coupons on $8 vitamins. She had 6. It was from a website where you get ONE! for signing up. So how many names did this lady have? Also, she wanted money back for the coupons. You don’t get money back on coupons. It is people like that that make it harder for all the good customers out there. I hope that the cashiers you had to deal with become better informed and better cashiers so that they can serve you better.
the store couldn’t accept my birthday letter for 8000 points because there was no bar code on it. Please help me. mY BIRTHDAY WAS JUNE 1 AND I REALLY WOULD LIKE THOSE POINTS.
THANKS FOR YOUR HELP
GLORIA AUSTIN
I have ended up emailing and phoning Shoppers Drug Mart with complaint after complaint as neither of the Shoppers Drug Mart stores in my vicinity will “manually adjust the coupon value.” Missed out on the $2.99 Purex this weekend as Walmart and LD didn’t have the same 1.47L that was advertised at SDM and SDM refused to let me use a $3 coupon for a product on sale for $2.99. Cashier Supervisor said “No” even after I showed her the email and Cashier Manager was not in. I plan on going in again tomorrow and speaking directly with the Cashier Manager.
I went to a Shoppers Drug Mart last week to get the toothbrushes that were on sale for .99 and I had a raincheck for. I also had a Bonus Optimum Points for ANY Oral B product, which is what I was buying. I also had a coupon. The cashier actually said to me “This is too much for one product. I can’t use it” I said to her that I had done it at another SDM and it was fine and I had the reciept if she wanted to see it (you know, me being a criminal and all
She made me wait at the cash until she could find the head cashier or whatever and she wasn’t even there! So I was waiting a good 6 minutes for nothing. Then she took the coupon and had the nerve to ask me “have you been here before? You aren’t one of our regulars.”
I’m looking at her like she has 3 heads. Whats the difference if I’ve been there before? If I was a regular, would you have treated me differently? Would you have made me wait for just as long? It was ridiculous. I am never going to that location again. Every shoppers is different and it drives me bonkers. At the end of the day, I was able to use my rancheck, my coupon AND my bonus points. After 30 minutes of waiting and there only being one cashier.
Rosa – I’m sorry you had issues today!
Linda – That’s great that you have a location that you can go to that is actually coupon-friendly.
I have to say that I love my local SDM. They take every coupon I bring in (even printed ones)and even give me my overages. Love them. Can’t say the same for all the SDM stores in town tho. Every one is different and one in particular is terrible. They make you feel like a criminal if you have a coupon with an overage. I’ll be glad when they get their new “official” coupon policy in place. They’ve certainly been talking about it long enough on FB.
I was at 3 SDM this morning and none of them would take my print outs for Tylenol and Motrin, and the attitude of the staff is something else!!!
Gone to Wal-Mart and they too did not accept them either, too bad!!!
What a waste of my paper and ink.
Liz – I agree. I always have the hardest time with coupons at SDM (Rexall too, actually.. what is it with drug stores?). They love to make up their own rules and treat you like a criminal. It’s very frustrating!
ferdo – I’m glad the last visit you had was a bit better!
Katherine – Hahaha, man, that must have been frustrating. I have actually had a cashier tell me that I have to buy the “any” brand before. I couldn’t stop laughing.
I can relate with Liz. I was redeeming my free ice cream coupon and was told that because General Mills was going to reimmburse SDM, I had to choose a GM cereal. I explained that the coupon said “any brand” and that GM makes cereal. This whole ordeal required 3 employees and 8 minutes. I was surprised that they didn’t tell me that they do not carry the “any” brand.
The above is my SDM expierience in a nut shell. Although the one I visit has changed over the months most likely due to complaints.
Thank you for posting this. To be quite honest, no other chain gives you more push-back when trying to use coupons than SDM. I find that each cashier takes a defensive position and they often treat you like you are trying to rob the store. They tend to just automatically say “you can’t do that” instead of reading the limitations on the coupon. On many occasions, I have had to explain to them that SDM will not be out-of-pocket, they will be reimbursed by the manufacturer for the value of the coupon, and yes, I should be able to still get Optimum points on my purchase even though I am paying with coupons since Optimum is a separate program and the coupon should be treated like tender.
It would be really great if they could somehow standardize their policies and ensure that all cashiers are trained on how to process different transaction types. It is very frustrating when cashiers and even “Front Store Managers” seem to make up rules on the spot.