Shoppers Drug Mart Canada Coupon Policy

Shoppers Drug Mart Canada
Here is the official Shoppers Drug Mart Canada coupon policy:

Shoppers Drug Mart is pleased to accept coupons with the following conditions:

Physical Appearance

  • Must have a clearly printed bar code
  • Must be legible
  • Printed black and white coupons from the internet and email are accepted.

Coupons should indicate “internet coupon” on the face of the coupon
Photocopies or facsimiles are not accepted.
Must be printed. Digital and mobile coupons are not accepted
Must have a Legal statement/Dealer statement which includes:

  • Expiry date within 12 months of issuance
  • Valid P.O. Box for remittance (for Manufacturer’s Coupons)

Must have a consistent offer for specific item(s). The same value or offer should appear in all areas of the coupon. Accepted offers are:

  1. For dollar/cents off
  2. For free items (excludes internet coupons)
  3. Buy one, get one free (BOGO) coupons

Must not show signs of tampering

Guidelines and Restrictions

  • Non-Canadian coupons are not accepted
  • Competitors’ coupons are not accepted
  • Coupons are not redeemable for cash or credit
  • Unless otherwise stated, only one coupon may be presented per item (except when one additional coupon is for Shoppers Optimum Bonus Points)
  • There is no limit to the number of coupons that can be used in a transaction; provided that no more than one coupon is used per item
  • The coupon presented must match the item purchased (including size, flavour, and brand)
  • If the value of the coupon exceeds the value of the product, the coupon is to be processed as equal to the scanned retail of the product. The difference will not be issued as change.
  • Coupons may only be accepted for products sold in store
  • For promotional events (e.g. for Shoppers Optimum Promotions where a customer would need to spend $50 to receive a reward), the following instances apply:
  • Must meet the legal requirements as stated on the coupo

    – If a vendor coupon is used, its value will count towards the promotion total meaning the value of the coupons will be included in the event purchase threshold

    – If a store coupon was used, its value will be deducted and does not count toward the promotion total, meaning the value of the coupons will not be included in the event purchase threshold

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  1. Christine says:

    I went to the edmonton city centre shopper drug mart on the second floor and they refused my printed off coupon today! >=/ the cashier told me they dont accept internet printed coupons… Which is retarded since the sdm policy state that they do! It was a manufactuer coupon from their website. Maybe it was just that particular sdm? Terrible service… This experience has turned me away from every shopping their again.

  2. jo says:

    Thank you. Was never quite clear about how this worked!!!

  3. elisha says:

    just curious I went to shoppers yesterday and bought 2 bottles of aspirin on sale for $5.99 and used a $4 off coupon for each bottle. making them $1.99ea but I was charged HST on what the total would have been prior to the coupon discount so on $11.98…. Is this normal??? do all stores do this with HST??

  4. Tiffany says:

    I was VERY annoyed today at Shoppers Drug Mart as I spent a fair amount of time organizing my shopping trip, over an hour in the store carefully deciding what deals I could use and I was really excited to use my new print and mailed coupons that where Shoppers Drug Mart specific coupons for both dollars off and shoppers optimum points. When I first entered the store, I asked the first associate I found whether I could use the mailed 20x the points coupons with all the other shoppers optimum coupons and I was told i could. BUT…after EVERYTHING was scanned and entered and the cashier pushed the last button they need to push that actually tallies all the sales and gives you the final total (not sure WHY this doesn’t happen automatically as they go!), I was told I could use NONE of the shoppers drug mart specific coupons due to the movie ticket promotion that was going on. When I asked if I could simply decline that offer to receive all the shoppers optimum points instead, they said there was no way to over-ride this in the system. I explained the amount of time and how inconvenient this was, but they said they were not able to do this for me. I actually left the store with all my coupons and bought nothing. Just thought I would let others know NOT to go to SDM on a promotional day (e.g. buy $50 and get movie tickets or SDM card etc etc) or the shoppers drug mart specific coupons will not be applied (they are automatically voided by the computer).
    Perhaps everyone already knows about this but me?? 🙁

  5. rose welch says:

    I went to shoppers drug mart at Markham and Sheppard in Scarborough, Toronto today and felt discriminated for using coupons.I went to pick up GrennWorks Products that they had on sale for $1.99, for which i had $1.50 coupons for them and was told that i could not use all of my coupons as their new policy is that only 1 coupon per purchase per trip. I felt that they are discriminating against people who use coupons. If i was buying the items and not using any coupons i could have bought them but since i was using coupons i was not allowed,I even offered to put half of the products back since they said also that i clean there shelf off, which is stupid since they are getting the money back from the manufacture.I then took my coupons to walmart and pricematch the item and got 15 bottles of greenworks product with no questions aked. Its ashamed that a canadian company turn its customer away and lost one to an american company which was happy to accepted my coupons.

  6. Matt1974 says:

    Went to Shopper’s the other day because I had a Shopper’s Optimum BOGO coupon on a six pack of Coca Cola products plus the pop was on sale(two day sale only) for $1.99. The cashier told me that I couldn’t use the BOGO coupon because there was already a promotion on the pop. He said I would have to purchase the pop at regular price($5.97) to get the second pack free. I sent an email to Shopper’s customer service asking them the same question. Here is the response I got:

    It is difficult to say whether the coupon could be applied to sale items as well as regular items. The answer would be written in the legal paragraph printed on the physical coupon. At your earliest convenience, please attach a photocopy or photograph of this coupon. Once we have receipt of this information, we will be better equipped to assess this concern.

    I went ahead and sent them a copy of the coupon and now I’m waiting to hear back from them. What is their policy regarding using Shopper’s optimum coupons during two day sales events.

    • Anthony says:

      I had an emailed Shoppers Drug Mart BOGO Free coupon for chocolate that was on sale at 2 for $5. The cashier said they can’t be combined, but I asked her to try anyway, since it was their head office that sends the coupons and they should be aware that the sale was on all week overlapping the coupons dates. She said it won’t work but tried anyway. It worked and I got 2 for $2.50.

      If they say no, ask them to try anyway.

  7. Vicky says:

    I was in a shoppers today in the south end of Oshawa, attempted to use a printable coupon (printed from the smart source website)and the redemption address is in Pickering. The cashier looked at it and said I’m not sure if we accept,so she went and checked and said no we don’t accept those coupons. I asked why and she said I don’t no. So I told her I didn’t want the products. I think I will be doing a lot less shopping at shoppers.

  8. Vicky says:

    I just emailed them today…lets see how long it takes them to answer

  9. Maryann says:

    what is shoppers policy for when a item was rang in wrong? I told the cashier that the pizza is 3.99 not 8.49 I got three of them. I asked if I got the items free. He said that you only get them free once you leave the store. I thought this was very odd

  10. Shamo says:

    I am very annoyed of the regulations of SDM I was there getting dental floss as I was in line to pay I saw a stand with a 3 tier basket the first basket had Cadbury chocolate in it and the the sign reads treat yourself to a sweet deal Buy 2 for $2.49 which I taught was a very good price so I went ahead and pick 4 when I got to the cashier he started to scan the chocolate and the price is $3.49 so I mentioned to him that they chocolate is on sale and point out the price to him meanwhile 4 customers were waiting and they are telling him the price but he says he cannot cash it for that price so he called his manager she came out he explained and all she said was this is wrong price she removed the sign and walk away and locked herself in the room I couldn’t believe what I saw there was no explanation. she didn’t even honor the price I was shock all the other customers was like that’s rude,so please let me know what is your policy for false advertising the poor cashier was apologizing for her behaviour I wil never shop there again, and this location in on Derry/McLaughlin in Mississauga Ontario.

  11. Shari says:

    I had a manufacturers coupon for a free product and the cashier input the amount of the item on the coupon (3.99) in pen then looked at it and because it had to be sent to a Quebec PO box for redemtion they refused it – same thing as previous comment that they can only accept coupons with certain PO boxes and none from Quebec. I then tried to use the coupon somewhere else (superstore) and they would have gladly taken it however because the cashier already input the amount in pen they could not accept it because technically it had been tampered with – I see their point. So I called 1-800 shoppers for info and he said that they give guidelines to the stores which says “any Canadain coupon” but that certain stores can have their own policies . He called the store who said they have to look into it and will give me a call back, I am waiting…. I know it is only 3.99 but it is the principal of it all .

  12. Angelina says:

    I attempted to use a printable coupon at my Shopper’s Drug Mart (Morningside + Lawrence, Toronto) but it was rejected because the redemption address indicated Longeuil, Quebec. The cashier said as long as the redemption address says Saint John, NB, the coupon would be acceptable. I know some coupons restrict usage in Quebec, but I wasn’t using the coupon in Quebec, it’s just the PO Box address was in Quebec.
    Has anyone else had this experience? Should we also be wary of the PO Boxes on coupons?

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