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  • Shoppers Drug Mart Canada Coupon Policy

    Shoppers Drug Mart Canada
    Here is the official Shoppers Drug Mart Canada coupon policy:

    Shoppers Drug Mart is pleased to accept coupons with the following conditions:

    Physical Appearance

    • Must have a clearly printed bar code
    • Must be legible
    • Printed black and white coupons from the internet and email are accepted.

    Coupons should indicate “internet coupon” on the face of the coupon
    Photocopies or facsimiles are not accepted.
    Must be printed. Digital and mobile coupons are not accepted
    Must have a Legal statement/Dealer statement which includes:

    • Expiry date within 12 months of issuance
    • Valid P.O. Box for remittance (for Manufacturer’s Coupons)

    Must have a consistent offer for specific item(s). The same value or offer should appear in all areas of the coupon. Accepted offers are:

    1. For dollar/cents off
    2. For free items (excludes internet coupons)
    3. Buy one, get one free (BOGO) coupons

    Must not show signs of tampering

    Guidelines and Restrictions

    • Non-Canadian coupons are not accepted
    • Competitors’ coupons are not accepted
    • Coupons are not redeemable for cash or credit
    • Unless otherwise stated, only one coupon may be presented per item (except when one additional coupon is for Shoppers Optimum Bonus Points)
    • There is no limit to the number of coupons that can be used in a transaction; provided that no more than one coupon is used per item
    • The coupon presented must match the item purchased (including size, flavour, and brand)
    • If the value of the coupon exceeds the value of the product, the coupon is to be processed as equal to the scanned retail of the product. The difference will not be issued as change.
    • Coupons may only be accepted for products sold in store
    • For promotional events (e.g. for Shoppers Optimum Promotions where a customer would need to spend $50 to receive a reward), the following instances apply:
    • Must meet the legal requirements as stated on the coupo

      - If a vendor coupon is used, its value will count towards the promotion total meaning the value of the coupons will be included in the event purchase threshold

      - If a store coupon was used, its value will be deducted and does not count toward the promotion total, meaning the value of the coupons will not be included in the event purchase threshold

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    30 Responses to »
    Shoppers Drug Mart Canada Coupon Policy

    1. i also had the evil eye given to me a my local SDM store, but I just learned to play their game. first off, when I am buying multiples with internet coupons, I split the products up into multiple transactions so that they don’t run into having too many of the same printed coupon. Also, I made note of the more savvy cashiers and found the best for me is the cosmetician who works sundays. She is smart and friendly…..I simply go staight to her and now we have a repore. She is interested in coupon bargins herself so I give her tips along the way.
      Last week shoppers had a glitch in their flyer….Traumeel cream (reg 37.99) on sale for $1.99. So, I made sure I was their for opening and went straight to the pharmacist and asked him for the cream. He showed me where it was, and I said “but the flyer says…and showed him my flyer. He was obliged to sell me one at the advertized price. By the time I got to the next Shoppers the flyer corrections had already been posted. That’s ok though I still got a good deal

    2. Tara says:

      I agree with Lynda….Sometimes its not the person your talking to telling you the wrong thing, this is honestly what they have been told to do. I went to SDM tonight and they told me one per purchase meant only one coupon per shopping trip. I explained my understanding was 1 coupon=1 purchase of 1 item. The manager was actually there helping with the transaction as well and they were commenting how they had gotten in trouble for taking to many of the same coupon. I happen to know the Manager (outside of SDM) and shes super nice (she let me use 2 extra coupons she said she shouldnt have taken but because it was me….) So dont get mad at your cashier I think it really is a case of someone above them not doing as they should and they are not the ones there to have to deal with it anyhow

    3. Tobi says:

      I have a update on the shoppers policy http://www.facebook.com/shoppersdrugmart?sk=app_115883965166802 they no longer allow for overages and have not for a couple months. They have addressed many of the problems others have had like when the oral b coupon is for $1 off and the item is .99 cents… they are allowed. We are allowed to purchase more then 4 items at a time using coupons as long as the coupon is legit and you have the number of coupons to cover the item. (they however did not address the limits of sale items, but i go thru more then once or shop with someone so i can get the amount i need)I hope this helps with some of the confusion. (I am not a cashier, just your average everyday couponer with a few years till experience)

    4. Lynda says:

      Liz hit the nail on the head regarding SDM & their policies.
      Yes, many policies are well-known & consistent.
      However, some are not…and I’m talking within the chain.
      I’m a supervisor at SDM & having worked at two locations, I know first-hand that a few policies are not spelled out & if they are, they are not communicated to the staff & seemingly the managers.
      Even between just two stores I encountered very different policies on certain things.
      I have questioned some policies myself, looking for a definitive answer, so I could follow policy & inform customers. In a couple of cases the store manager actually wasn’t sure & had to ask the district mgr….and this is a store mgr who is very responsible.
      I would place the blame squarely on head office…leaving certain procedures & policies very vague…and therefore open to inconsistencies & uninformed staff.
      Very frustrating for customers…and as well, for those of us up front.

    5. lisa says:

      I work as a retail cashier and I can say I am quite surprised at how inconvenienced some of you were. The store I work at happily accepts coupons. I always check the coupons for brand/size and expiry. If the coupon matches up, then no problem. Unfortunatly, there are some bad customers out there that make up coupons, or try to abuse coupons and they ruin it for everyone. If it’s printed off of a computer, it’s really hard to tell if it’s legit or not. We do have the right to refuse coupons if we think they are fake, just like we can refuse to take bills if we think they are fake. I like when I can see the whole computer page, so I can see the date and time, etc, that the printer likes to print off at the bottom of the page. Then I know it wasn’t printed off some art program. I once had a lady try and use $10 coupons on $8 vitamins. She had 6. It was from a website where you get ONE! for signing up. So how many names did this lady have? Also, she wanted money back for the coupons. You don’t get money back on coupons. It is people like that that make it harder for all the good customers out there. I hope that the cashiers you had to deal with become better informed and better cashiers so that they can serve you better.

    6. the store couldn’t accept my birthday letter for 8000 points because there was no bar code on it. Please help me. mY BIRTHDAY WAS JUNE 1 AND I REALLY WOULD LIKE THOSE POINTS.
      THANKS FOR YOUR HELP
      GLORIA AUSTIN

    7. Sarah says:

      I have ended up emailing and phoning Shoppers Drug Mart with complaint after complaint as neither of the Shoppers Drug Mart stores in my vicinity will “manually adjust the coupon value.” Missed out on the $2.99 Purex this weekend as Walmart and LD didn’t have the same 1.47L that was advertised at SDM and SDM refused to let me use a $3 coupon for a product on sale for $2.99. Cashier Supervisor said “No” even after I showed her the email and Cashier Manager was not in. I plan on going in again tomorrow and speaking directly with the Cashier Manager.

    8. Vanessa Lymberis says:

      I went to a Shoppers Drug Mart last week to get the toothbrushes that were on sale for .99 and I had a raincheck for. I also had a Bonus Optimum Points for ANY Oral B product, which is what I was buying. I also had a coupon. The cashier actually said to me “This is too much for one product. I can’t use it” I said to her that I had done it at another SDM and it was fine and I had the reciept if she wanted to see it (you know, me being a criminal and all :) She made me wait at the cash until she could find the head cashier or whatever and she wasn’t even there! So I was waiting a good 6 minutes for nothing. Then she took the coupon and had the nerve to ask me “have you been here before? You aren’t one of our regulars.”
      I’m looking at her like she has 3 heads. Whats the difference if I’ve been there before? If I was a regular, would you have treated me differently? Would you have made me wait for just as long? It was ridiculous. I am never going to that location again. Every shoppers is different and it drives me bonkers. At the end of the day, I was able to use my rancheck, my coupon AND my bonus points. After 30 minutes of waiting and there only being one cashier.

    9. Cassie says:

      Rosa – I’m sorry you had issues today! :(

      Linda – That’s great that you have a location that you can go to that is actually coupon-friendly.

    10. Linda says:

      I have to say that I love my local SDM. They take every coupon I bring in (even printed ones)and even give me my overages. Love them. Can’t say the same for all the SDM stores in town tho. Every one is different and one in particular is terrible. They make you feel like a criminal if you have a coupon with an overage. I’ll be glad when they get their new “official” coupon policy in place. They’ve certainly been talking about it long enough on FB.

    11. Rosa says:

      I was at 3 SDM this morning and none of them would take my print outs for Tylenol and Motrin, and the attitude of the staff is something else!!!
      Gone to Wal-Mart and they too did not accept them either, too bad!!!
      What a waste of my paper and ink.

    12. Cassie says:

      Liz – I agree. I always have the hardest time with coupons at SDM (Rexall too, actually.. what is it with drug stores?). They love to make up their own rules and treat you like a criminal. It’s very frustrating!

      ferdo – I’m glad the last visit you had was a bit better!

      Katherine – Hahaha, man, that must have been frustrating. I have actually had a cashier tell me that I have to buy the “any” brand before. I couldn’t stop laughing. :P

    13. Katherine says:

      I can relate with Liz. I was redeeming my free ice cream coupon and was told that because General Mills was going to reimmburse SDM, I had to choose a GM cereal. I explained that the coupon said “any brand” and that GM makes cereal. This whole ordeal required 3 employees and 8 minutes. I was surprised that they didn’t tell me that they do not carry the “any” brand.

    14. ferdo says:

      The above is my SDM expierience in a nut shell. Although the one I visit has changed over the months most likely due to complaints.

    15. Liz Pavlis says:

      Thank you for posting this. To be quite honest, no other chain gives you more push-back when trying to use coupons than SDM. I find that each cashier takes a defensive position and they often treat you like you are trying to rob the store. They tend to just automatically say “you can’t do that” instead of reading the limitations on the coupon. On many occasions, I have had to explain to them that SDM will not be out-of-pocket, they will be reimbursed by the manufacturer for the value of the coupon, and yes, I should be able to still get Optimum points on my purchase even though I am paying with coupons since Optimum is a separate program and the coupon should be treated like tender.

      It would be really great if they could somehow standardize their policies and ensure that all cashiers are trained on how to process different transaction types. It is very frustrating when cashiers and even “Front Store Managers” seem to make up rules on the spot.

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